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recall / refund policy
Recall / Refund Policy
We offer you complete peace of mind whereas ordering at Kickill. Thank you for your purchase. However, if you're not fully glad along with your purchase for any reason you can return back it to us. Returning is that the method of a client taking already purchased merchandise back to the distributor, and successively, receiving a cash refund. You can return the ordered items within 10 days of receipt of goods. Please guarantee but that the merchandise is unused and also the tags, boxes and different packaging are unbroken.
REFUND PROCESS
DAMAGED ITEM, WRONG PRODUCT OR MISSING UNITS IN YOUR ORDER
If an item is found broken or incorrect as per description on our web site or unit missing as per ordered amount, please send a photograph of the outer packaging and product received to our support@kickill.com or call us on +914852838106 within 10 days of receipt of the merchandise.
CLASS SPECIFIC POLICY FOR RETURNS
MODES OF REFUND AVAILABLE IN KICKILL
In order to substantiate cancellation of item(s) in your order, you wish to point your refund preference.
There are 2 modes of refund:
WALLET - If you choose this option, the amount will be added to your personal Kickill account wallet within 24 hours.
BACK TO ORIGIN - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction, it can take up to 10 working days. Once you have got requested the cancellation of item(s) in your order, Kickill can complete the cancellation and initiate the refund, depending on your preference.
VALIDITY PERIOD OF REFUND
Refund will be completed within 10 working days from the date of reverse pick up. Please make sure that your cash is transferred to your account as per the mentioned period of time.
For from now on refund connected info, please write to support@kickill.com.
REFUND PROCESS
- Notify seller within 3 days of order delivery if your product is damaged/defective.
- For refund intimation, please visit www.kickill.com or contact us on +914852838106 (Open 8 AM - 6 PM from Monday – Saturday)
- Kickill client care team can verify the claim created by the client within 24 business hours from the time of receipt of the complaint.
- Once the claim is verified as real Kickill can initiate the gathering of the product(s) to become.
- The clients are needed to pack the product(s) in original manufacturer’s packaging.
DAMAGED ITEM, WRONG PRODUCT OR MISSING UNITS IN YOUR ORDER
If an item is found broken or incorrect as per description on our web site or unit missing as per ordered amount, please send a photograph of the outer packaging and product received to our support@kickill.com or call us on +914852838106 within 10 days of receipt of the merchandise.
CLASS SPECIFIC POLICY FOR RETURNS
| Category | Products that can’t be returned |
|---|---|
| Personal Care | Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, |
| Sexual Wellness | Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators |
| Bath and Spa | Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps |
| Baby Care | Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers |
| Cleaning Products | Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder |
| Innerwear | Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests |
| Food and Nutrition | Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products |
| Fashion | Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits |
| Footwear Accessories | Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax |
| Health Care | Antiseptic, Band-Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip |
| Home Products | Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays |
| Hygiene | Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care |
MODES OF REFUND AVAILABLE IN KICKILL
In order to substantiate cancellation of item(s) in your order, you wish to point your refund preference.
There are 2 modes of refund:
WALLET - If you choose this option, the amount will be added to your personal Kickill account wallet within 24 hours.
BACK TO ORIGIN - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction, it can take up to 10 working days. Once you have got requested the cancellation of item(s) in your order, Kickill can complete the cancellation and initiate the refund, depending on your preference.
VALIDITY PERIOD OF REFUND
Refund will be completed within 10 working days from the date of reverse pick up. Please make sure that your cash is transferred to your account as per the mentioned period of time.
For from now on refund connected info, please write to support@kickill.com.
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